Goal

What the client needed to achieve

Stream, one of the nation’s largest direct selling companies in the energy sector, had grown rapidly since its founding in 2005 — expanding into wireless, home, and protective services. However, the company was still operating on an outdated Microsoft Exchange 2007 environment that was approaching end-of-support.

To reduce operational risk, modernize collaboration, and support a broader rebranding initiative, Stream engaged Sendero to oversee the migration to Office 365, lead the change management and training efforts, and implement collaboration tools to improve enterprise-wide communication.

Results

Modern communication, streamlined operations

Delivery

How Sendero delivered

Sendero first partnered with Stream to select the right technical partner to execute the migration. After an evaluation process, Softchoice was chosen for their Microsoft expertise and back-end technical capabilities. Working as one cohesive team, Sendero and Softchoice combined their strengths to ensure both a seamless migration and successful user adoption.

Highlights:

• Partnered with Softchoice to coordinate technical and organizational workstreams
• Defined migration, communication, and training requirements across all user groups
• Managed end-user engagement, communications, and post-migration knowledge transfer
• Implemented Microsoft Teams and other collaboration tools to enhance productivity
• Led the rollout of a new mystream.com domain, completing Stream’s rebranding effort

Practice

Empowering growth through modern collaboration

By successfully migrating Stream to the cloud and implementing new communication tools, Sendero helped position the company for continued growth and operational efficiency. The transition reduced risk, streamlined technology management, and strengthened enterprise-wide collaboration — ensuring employees could stay connected, productive, and focused on serving customers.

Key Contacts

Jay Jayasuriya

Principal, Consulting

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Wayne Tung

Managing Director, Consulting

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