Navigating change as manufacturing leaders: Overcoming common OCM challenges

10/09/2024

by Taylor Seville, Desiree Parker, and Callie Willeford

Like every sector, the manufacturing industry has experienced a variety of changes in recent history because of technology advancements. However, when it comes to addressing and managing these tech-oriented shifts, manufacturers face a unique set of challenges—challenges that can be addressed through a thoughtful Organizational Change Management (OCM) approach.

Challenges manufacturing leaders face with technological change

Integration of legacy systems: Many warehouses rely on old or homegrown legacy systems, which create compatibility issues with new technologies, such as AI. This challenge can hinder the smooth adoption of innovative solutions.
Technology skill gap: Most manufacturing employees spend a significant amount of time working hands-on in the field, gaining invaluable expertise in operations. Because their skill set is less tech-focused, they can be apprehensive toward and resistant to the adoption of new technologies and tools. Additionally, these field employees oftentimes require robust training to maximize the benefits of the technology.
Missing middle management buy-in: Though often overlooked, securing buy-in from middle management is crucial. Middle managers bridge the gap between executive leadership and the boots on the ground. If they are not on board with new technologies and systems, their resistance can trickle down, influencing front-line employees and impeding a successful implementation.
Leadership hesitation of supply chain disruption: Manufacturing leaders are aware of the unique challenges of upgrading or implementing new systems in their industry, and the fear of an overwhelmed workforce leading to production downtime and supply chain disruptions can cause hesitation. This hesitation results in a slower rate of technology adoption and missed opportunities for efficiency gains and business improvements.

Embracing technological change in manufacturing: Strategies for success

Adopting new technology is crucial for organizations that are aiming to stay competitive. To navigate the complexities of these types of changes, manufacturing leaders need to consider OCM strategies to produce higher levels of change adoption:

1. Involve personnel early

Involving your manufacturing operations personnel early in the process helps foster buy-in and ownership. When employees feel included in the decision-making process and understand the “why,” they are more likely to embrace the changes. Sharing the design and implementation roadmap can further enhance understanding and commitment. Early involvement also helps with smoother transitions and higher acceptance rates of the new technology.

2. Facilitate employee engagement

Engaging with on-the-ground personnel through change activities—like stakeholder interviews—can provide valuable insights into potential roadblocks and inefficiencies. By identifying these issues early in the process, leaders can address them proactively, which helps mitigate resistance, streamline the implementation, and improve employee retention rates through the change.

3. Address middle management concerns

Engage with middle managers to ensure they understand the benefits of the new technologies and their role in the transition. Addressing their concerns while providing the necessary resources and support can secure their buy-in and facilitate a smoother transition for their teams.

4. Provide ample training and support

Offering comprehensive training and ongoing support can alleviate employee concerns and boost confidence when integrating new technologies. By starting early and providing tailored training sessions that cater to employees’ specific needs and skill levels, organizations can enhance adaptability and promote the adoption of new tools. Once the new system is live, maintaining easily accessible onsite support further reassures employees, providing them with a safety net to resolve issues efficiently.

5. Implement change gradually

Rather than overwhelming employees with too much change at once, consider a phased approach. Implementing new technologies in stages allows for gradual adaptation and minimizes the risk of disruption to your business. It also gives employees time to adjust and become comfortable with each new change before introducing additional innovations.

6. Collaborate with technology partners

Partnering with technology specialists who understand the nuances of these systems and advancements can provide valuable expertise. Working alongside these partners ensures that your organization is equipped with the best tools and strategies to navigate technological changes effectively.

Implementing change in the manufacturing industry has its unique challenges—Sendero understands these intricacies. Connect with us today to execute the right strategies for your organization to overcome these obstacles and reap the benefits of new technology.