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In my presentation at CS Week, I shared strategies for enabling a unique and consistent VA experience to empower a stronger overall customer experience. ...

We should not be debating whether or not we should call individuals patients OR customers. Instead, we should recognize that they are both and recalibrate the conversation to focus on the importance of differentiating when someone is in a ...

Continuous improvement plans are vital for any organization to keep and win business. Though these projects are tempting to put on-hold during periods of industry or economic uncertainty, failure to restart them can become a costly ...

Utilities industry leaders need to be aware of all competing topics so they can develop a comprehensive solution that is best suited to their organization’s unique needs and ...

Leveraging the right combination of tools and technologies can create the foundation your health system needs to have an effective digital front door. ...

As the market for PHI grows, and the security demands and fines for covered entities increase, organizations from large to small are struggling to keep up. Learn how your organization can remain HIPAA compliant, avoid costly fines and protect ...

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