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Energy & Utilities Digital Engagement

Industry insights: Why self-service is crucial for utilities companies

04/06/2021

by Scott Simari

Times are changing and so is the utilities customer. We sat down with utilities insider Scott Simari to discuss one of the industry’s more significant trends – the shift towards self-service solutions.

Listen in, as Scott breaks down the ever-changing expectations of customers, examples of effective self-service solutions, and how personalization, enhanced UX/UI, and streamlined mobile apps support a utilities companies goals of customer acquisition and retention.

• Channels of self-service (3:54)
• Levels of self-service (good to great) (4:44)
• ROI of these channels (6:22)

For more information about how Sendero can partner with you and help you achieve your goals, click here.

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