Energy & UtilitiesData & Analytics
The last mile problem
You have the data. The problem isn’t technology; it’s the last mile gap between insight and action.
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Energy & Utilities Digital Engagement
Industry insights: Why self-service is crucial for utilities companies
04/06/2021
by Scott Simari
Times are changing and so is the utilities customer. We sat down with utilities insider Scott Simari to discuss one of the industry’s more significant trends – the shift towards self-service solutions.
Listen in, as Scott breaks down the ever-changing expectations of customers, examples of effective self-service solutions, and how personalization, enhanced UX/UI, and streamlined mobile apps support a utilities companies goals of customer acquisition and retention.
- Channels of Self-Service (3:54)
- Levels of Self-Service (Good to Great) (4:44)
- ROI of These Channels (6:22)
For more information about how Sendero can partner with you and help you achieve your goals, click here.
About the author
Scott Simari
Throughout his Sendero tenure, Scott has led transformational projects for clients in the financial services, energy & utilities, manufacturing & …
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