Goal

What the client needed to achieve

A national commercial bank sought to expand its product and service offerings through its Trust department to attract new clients and facilitate large, complex financial transactions.

As part of this initiative, the bank created a new Escrow and Specialized Services line of business and needed a Trust accounting system to support its operations. The goal was to identify, implement, and configure a platform that could manage millions of dollars in transactions while meeting strict compliance and security standards. Sendero was engaged to lead the selection and implementation process.

Results

The new Trust accounting platform delivered measurable results

100%

user adoption achieved through training and change management

Delivery

How Sendero delivered

Sendero partnered with the bank’s subject matter experts and system vendor to guide the project from requirements through go-live and post-implementation support.

Highlights:

Facilitated requirements gathering sessions to define the functional and technical needs of the new line of business
Conducted a structured vendor selection process to identify the best-fit accounting platform
Oversaw system configuration, development of process flows, and management of QA and UAT testing
Partnered with the vendor to train end users and develop support materials, including stakeholder impact assessments and readiness communications
Integrated the new platform with existing banking systems to streamline large wire payment processing and risk controls

Practice

Laying the foundation for new business growth

Through Sendero’s guidance, the bank successfully launched a new Trust accounting system that supports the Escrow and Specialized Services business line. The platform’s robust functionality and seamless integrations enabled the bank to expand into new markets with confidence, compliance, and efficiency.

Key Contacts