GOAL

What the client needed to achieve

A global manufacturer expanded its automation efforts into an enterprise-wide ecosystem, creating complexity across governance, tool selection, and user adoption. At the same time, increasing security controls limited access to tools, which slowed innovation and caused friction for business users. With a heightened need to support citizen developers in navigating platforms and building solutions, the client sought a partner to drive Agile delivery and ensure AI and automation initiatives remained aligned with business needs.

RESULTS

Structured delivery, measurable outcomes

DELIVERY

How Sendero delivered

Sendero led Agile delivery across multiple AI and automation initiatives. Working closely with business stakeholders, technology teams, and platform vendors, Sendero aligned solution delivery to business priorities while helping users navigate platform options, governance requirements, and organizational constraints.

Highlights:

• Guided business users on solution selection across Copilot, Power Platform, and custom development options.
• Facilitated architecture reviews and governance alignment for company-ready solutions.
• Partnered with Microsoft and third-party vendors to address platform limitations and improve emerging capabilities.
• Supported citizen developers with guidance on how to build scalable solutions aligned with business needs.

PRACTICE

Positioning automation for long-term growth

By combining delivery leadership and practical platform guidance, Sendero helped establish a stronger foundation for company-wide AI and automation adoption. The engagement enabled the client to scale innovation while balancing security, governance, and business needs. This framework continues to support the growth and evolution of automation capabilities across the organization.

KEY CONTACTS

Wayne Tung

Managing Director, Consulting

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