Goal

What the client needed to achieve

The client, a nonprofit organization, aimed to create a formal governance structure, streamline case intake, and clarify prioritization to support their growing portfolio of IT projects. They also recognized the opportunity to enhance their team structure for more effective project management.

Results

A connected, collaborative nonprofit workforce

2

organizations unified under one shared communication platform

100+

employees enabled with real-time collaboration tools

Delivery

How Sendero delivered

Sendero began by facilitating requirements gathering sessions to understand the organization’s communication challenges and unique operational needs. After identifying the need for cross-location collaboration, the team selected and implemented Microsoft Office 365 Nonprofit Business Essentials, which included Teams, OneDrive, and Yammer.

Highlights:

Partnered with both Genesis and Austin Street Shelter to design a unified communication solution
Implemented Microsoft Office 365 Nonprofit Business Essentials across all teams
Designed and built a central SharePoint intranet hub for announcements and shared resources
Delivered hands-on end-user training to promote adoption and ease of use
Ensured employees felt included and empowered through feedback-driven implementation

Practice

Empowering connection through technology

Through Sendero’s partnership, Genesis Women’s Shelter and Austin Street Shelter gained the digital tools needed to communicate, collaborate, and coordinate in real time. The result: stronger teamwork, more efficient operations, and an even greater ability to serve the community.

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