The ROI journey for AI in healthcare
We are in the midst of an unprecedented digital revolution in healthcare that is creating an astronomical amount of data – enter AI in healthcare.
The strategy behind building customer and patient loyalty
There’s been an ongoing discussion in healthcare about whether to refer to the people receiving health services as “customers” or “patients.” The key to building long-term customer and patient loyalty for a health system is to focus on investing in distinct, but equally important, customer and patient experiences.
Technology considerations for an exceptional omnichannel customer experience
The omnichannel customer experience approach has a proven success record and is here to stay. While many retailers understand this and are taking steps toward a comprehensive strategy, omnichannel marketing is not without its own set of challenges.
Adding an AI assistant to your omnichannel arsenal
Chatbots have taken over digital platforms, cutting costs for companies and cutting wait times for customers. Out of all of the companies that have implemented chatbots, only a few have ventured to implement a true omnichannel AI assistant platform.
Consumerization of healthcare: How to compete within an evolving industry
The consumerization of healthcare is an industry change that is making health services easier to access, more affordable than traditional hospital offerings, and personalized to individual needs.
Developing mobile apps for utility companies: A roadmap to success
In an industry that faces an aging workforce, mobile apps for utility companies and their field workers can take productivity and cost savings to the next level.
Confessions of a shopaholic: Omnichannel is the key to improved brand experiences
Consumers rely on retail companies and brands in their daily lives to meet needs and wants before they know what they need or want. Knowing consumers so well is what elevates our brand experiences. But exactly how do these retailers do that so well? Answer: Omnichannel Retail.
Our current conversation: Creating value from healthcare data analytics
Effective healthcare data analytics governance and insights can give you the tools you need to make informed decisions that impact every aspect of your organization.
Trailblazing the residential construction market
Whether they’re scrolling through Instagram Reels or binge-watching the latest home makeover show, consumers are constantly exposed to the capabilities of the residential construction market. So what comes with this newfound exposure of the homebuilder’s potential? Consumer power and preference.
AI in underwriting: The future of risk assessment through insurance intelligence
The future of insurance intelligence in our digital world is already here! Learn how AI predicts risk, reduces cost for insurers, and makes underwriting lean and efficient.