Have you ever found yourself on a website, seen a message pop up in the bottom corner inviting you to chat, and interacted with it to get the help you needed? If so, you would be a part of the 85% of customer interactions handled without human agents last year. Chatbots have taken over digital platforms, cutting costs for companies and cutting wait times for customers. However, out of all of the companies that have implemented chatbots, only a few have ventured to implement a true omnichannel AI assistant platform.
Seeing Technology in Action
AI assistants took the main stage in media in 2008 when Iron Man hit theaters, introducing us to JARVIS, an extremely intuitive helper, capable of both complex analysis and independent thought. While this seemed like science fiction at the time, Siri brought some of those initial concepts to life just three years later, impressing consumers with its ability to search the web or tell a preset joke. These virtual assistants have blossomed in the decade since – they’ve learned your daily habits, are capable of basic conversations, and can adapt recommendations based on a variety of complicated factors. We see these capabilities in action every day on our smartphones. Why aren’t more companies harnessing these same functionalities and applying them to their interactions with customers?