GOAL

What the client needed to achieve

A healthcare client needed to modernize a critical Human Capital Management (HCM) platform after its existing infrastructure reached end-of-life. The upgrade was further complicated by fiscal year-end activities and performance evaluation periods, creating pressure to minimize disruption to human resources operations and end users. Leadership also needed support addressing cloud architecture readiness concerns, delivery risks, and capability gaps while preparing the platform for long-term support.

RESULTS

Structured delivery, measurable outcomes

DELIVERY

How Sendero delivered

Sendero helped guide the large-scale HCM platform upgrade and cloud infrastructure refresh within a compressed timeline. The team introduced structure and accountability by combining Agile practices with the client’s existing delivery model. In parallel, experts supported risk management, go-live readiness, vendor coordination, and transition planning.

Highlights:

• Established centralized task tracking to improve transparency and accountability
• Coordinated stakeholders, workstreams, and external vendors throughout the engagement
• Guided strategic delivery decisions while managing risks and scope changes
• Facilitated go-live readiness and production cutover activities
• Developed reusable tools and governance practices to support future delivery efforts

PRACTICE

Creating stability for what comes next

The engagement established the governance and delivery practices needed to support ongoing digital banking modernization. By aligning multiple initiatives within a structured delivery model, the client gained a scalable foundation for future growth and continued progress within its broader digital transformation strategy. The success of the engagement strengthened the delivery of other critical initiatives aligned to the client’s long-term strategic roadmap.

KEY CONTACTS

Bryant Robinson

Principal, Consulting

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