GOAL

What the client needed to achieve

A healthcare organization sought to expand AI-enabled capabilities for nursing shift handoff documentation across inpatient nursing units to standardize workflows and documentation practices. End-of-shift process variability and inconsistent use of Epic functionality created delays and limited the organization’s ability to realize its technology investment fully. To eliminate these inefficiencies, the health system needed support with planning, testing, change adoption, and phased implementation to improve nursing efficiency while minimizing disruption to clinical operations.

RESULTS

Structured delivery, measurable outcomes

26

facilities supported

100%

training completion

5k

hours saved annually

>90%

adoption across targeted units

DELIVERY

How Sendero delivered

Sendero partnered with nursing leaders, informatics teams, and application stakeholders to coordinate a phased expansion of AI-enabled shift handoff documentation capabilities across inpatient nursing units. The team guided readiness activities and change adoption to align solutions with clinical and operational needs in an effort to support enterprise-wide adoption.

Highlights:

Conducted workflow assessments across inpatient nursing units
Led implementation planning and phased deployment coordination
Supported application build coordination and testing activities
Managed go-live readiness planning and execution
Developed communication plans, training support, and educational materials
Created tip sheets and stakeholder engagement activities to encourage adoption

PRACTICE

Creating a durable system for consistent clinical documentation

The engagement established a standardized approach to shift handoff documentation across inpatient nursing teams while increasing adoption of existing technology capabilities. By combining workflow alignment, training, and change adoption support, the organization created a stronger foundation for future AI-enabled clinical workflow expansion.

KEY CONTACTS