Goal

What the client needed to achieve

Vistra Energy, a Texas-based energy company serving the competitive power generation market, faced challenges with its Configuration Management Database (CMDB) and enterprise-wide data feeds. The existing system lacked reliability, data governance, and defined relationships between infrastructure components — resulting in inconsistent reporting, poor visibility for audits and analysis, and a lack of trust from employees.

To address these issues, Vistra partnered with Sendero to lead a transformational rebuild of its Service Asset and Configuration Management (SACM) platform — creating a sustainable, accurate, and automated data environment that could serve as a single source of truth across the enterprise.

Results

Meaningful data, measurable improvements

85%

of records now electronically sourced

34%

increase in automation, reducing non-critical fields by 13%

68

hours of training and support provided

19

interactive design workshops conducted

133

application and infrastructure participants engaged

Delivery

How Sendero delivered

This initiative represented more than a system fix — it was a cultural and operational transformation. Sendero led a blended team of Vistra stakeholders, HCL technical experts, and Sendero consultants, all aligned under a “one team” model.

Highlights:

Facilitated 19 stakeholder design workshops to gather requirements and identify pain points
Rebuilt the SACM platform to include key data fields, automated feeds, and user-friendly interfaces
Established a Governance Steering Committee, SACM Operational RACI, and Data Maintenance Guidelines to ensure long-term sustainability
Delivered a comprehensive change management approach with 68 hours of training, a “How-To” guide, and user-focused communications
Partnered with HCL to validate and deploy the redesigned CMDB using best practices for configuration management and data governance

Practice

Sustainable data strategy through collaboration and governance

By transforming Vistra’s SACM platform, Sendero helped the company move from unreliable, manually maintained data to a dynamic, governed system that empowers users to make informed, timely decisions. The result was not only a modernized data platform, but also a framework for accountability, ownership, and sustained operational excellence across the enterprise.

Key Contacts