Financial ServicesEnhance Customer Experience
Implementing a transformative CRM platform for Liberty Tax
Sendero worked with Liberty Tax to establish multiple workstreams that were responsible for overseeing various aspects…
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Enhance Customer Experience
How do you strengthen loyalty with existing customers, attract new buyers, and grow the top line while running the rest of your business? You need a partner who can help you clearly define your organization’s customer experience goals. Orchestrate consumer touchpoints and workflows with a user-centric understanding of their needs and expectations. Pinpoint strengths and correct frustrating experiences. Develop a consistent operation across in-person touchpoints and digital interactions. Sendero is that partner.
your challenges
Build loyalty through every customer interaction.
enhance CUSTOMER EXPERIENCE SOLUTIONS
Skills we draw on to shape better experiences.
Customer Journey
Developing a customer-centric strategy and plans to enhance experience starts with understanding and mapping the touchpoints that create unique customer journeys.
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Digital Engagement
Your customers expect to engage with you via websites, mobile applications, digital portals, and contact centers with ease, responsiveness, and a seamless understanding of their expectations.
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OUR approach
How we enhance customer experience.
Sendero consultants start closer to the solution with industry understanding and years of customer experience improvement results. We quickly assess the current state, spot the problems, and help you solve them. We map journeys, streamline processes, optimize contact centers, and make customer-facing technology more people friendly. We develop your customer experience strategy, plan the enhancement work, and work the plan with you as an extension of your team. Together, we own the solution and are accountable for delivering tangible improvements in your customer experience.
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CLIENT IMPACT STORIES
Proud to deliver high impact outcomes for clients.
Implementing a transformative CRM platform for Liberty Tax
Sendero worked with Liberty Tax to establish multiple workstreams that were responsible for overseeing various aspects of the implementation.
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Cloud telephony solution for Stream Energy
As the number of credit card transactions increased at Stream Energy, so did a need for higher scrutiny with their security protocols. In addition to a new technology platform, a new cloud telephony solution was deployed for business users.
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bUSINESS insights
Insights and ideas in action.
Enhance Customer Experience
Death of the insurance card: Improving customer experience in insurance
Buyers are willing to pay more for a better customer experience. Many believe this crowns customer experience as king…
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Enhance Customer Experience
Six steps to developing a superior digital customer experience strategy
Attracting and keeping customers takes more than simply offering the products they want; it also requires you to…
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Enhance Customer Experience
Data protection: Security is part of the customer experience
Customers shouldn’t have to worry if their data is at risk with a utility company. Customer data protection in…
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oTHER solutions
Explore more Sendero solutions.
Advance Workforce Productivity
Empower your teams with optimized workflows and cutting-edge tools. We help you boost efficiency, foster innovation, and maximize collective output for measurable results.
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Improve Operations
Streamline your workflows, reduce inefficiencies, and build scalable processes. We help you optimize performance to drive sustainable growth and profitability.
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Optimize Technology
Unlock the full potential of your IT infrastructure. We help you maximize efficiency, streamline systems, and ensure your technology investments deliver tangible ROI.
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