Financial ServicesAI
AI and digital transformation power hyper-personalized banking
Hyper-personalization is becoming a critical differentiator in financial services. AI and broader digital…
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Financial ServicesCustomer Journey
Strategic financial planning to maintain customer relationships throughout their lifetimes
Discover how strategic financial planning, lifecycle banking, and advanced CRM systems help financial services…
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Financial ServicesCustomer Journey
The trust deficit, financial literacy gap, and resulting brand erosion
Throughout the last decade, only half of Americans have been considered financially literate, and only 10% of Americans…
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Financial ServicesCustomer Journey
Elevating the banking experience: Prioritizing the CX journey
Discover why prioritizing the CX Journey is essential for Banks to thrive in today’s competitive landscape, the role of…
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Financial ServicesDigital Engagement
Improving the customer experience but stuck in quicksand? Pay the technology debt first
Institutions often find themselves “stuck in quicksand” when trying to implement new digital tools and modernize…
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Energy & UtilitiesDigital Engagement
Digital innovation for utilities customers and employees
In response to industry-wide changes, there are two primary mindset shifts that can help position your organization to…
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Financial ServicesCustomer Journey
Customer-centric strategies from Fintech South 2023
Sendero’s financial services team reflected on the rapidly evolving financial landscape at this year’s Fintech South in…
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Energy & UtilitiesCustomer Journey
Investing in CX: How to achieve your customer experience goals
Every company is on a customer experience journey, whether they’re on the cutting edge of technology or catching up…
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Energy & UtilitiesDigital Engagement
A five-click customer experience | Our CS Week presentation
In my presentation at CS Week, I shared strategies for enabling a unique and consistent VA experience to empower a…
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HealthcareCustomer Journey
Customers or patients? An individual’s unique relationship with health systems
We should not be debating whether or not we should call individuals patients OR customers. Instead, we should recognize…
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HealthcareDigital Engagement
Unlocking the digital front door
Leveraging the right combination of tools and technologies can create the foundation your health system needs to have…
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Showing 1 – 11 of 208 results
EXPERTISE
Delivering lasting results across industries.
We work alongside our clients to streamline operations, elevate customer experiences, optimize technology, and empower their people — tailoring every solution to the unique needs of each industry we serve.