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Change is inevitable, growth is optional. Companies who are embracing change in the workplace know that approaching it with a growth mindset and strategic path is how they will ensure their future is bright. And many start at the heart of a ...

DALLAS, TX – Sendero, a management consulting firm with expertise delivering strategic planning, digital transformation, and organizational effectiveness solutions, is delighted to share that Managing Director and Nashville Market Lead Jeff ...

Businesses know there's a need to change their people, processes, or technology to keep up with industry standards and/or demands, let alone to grow. However, a key consideration often missed is how to go about managing that change. Whether the ...

In my presentation at CS Week, I shared strategies for enabling a unique and consistent VA experience to empower a stronger overall customer experience. ...

We should not be debating whether or not we should call individuals patients OR customers. Instead, we should recognize that they are both and recalibrate the conversation to focus on the importance of differentiating when someone is in a ...

Continuous improvement plans are vital for any organization to keep and win business. Though these projects are tempting to put on-hold during periods of industry or economic uncertainty, failure to restart them can become a costly ...

DALLAS, TX – Sendero, a management consulting firm with expertise delivering strategic planning, digital transformation, and organizational effectiveness solutions, was recognized by Top Workplaces as a Top Workplace for Leadership, Purpose & ...

Utilities industry leaders need to be aware of all competing topics so they can develop a comprehensive solution that is best suited to their organization’s unique needs and ...

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