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Most companies use vendors at some point, especially during times of expansion. Vendors can save the day by providing specific skills or resources, but relationships with vendors can quickly become less productive when there are misaligned ...

Every company is on a customer experience journey, whether they’re on the cutting edge of technology or catching up to the industry standard. No matter where you are, there are tools available to help you reach the next stage and accomplish ...

Change is inevitable, growth is optional. Companies who are embracing change in the workplace know that approaching it with a growth mindset and strategic path is how they will ensure their future is bright. And many start at the heart of a ...

DALLAS, TX – Sendero, a management consulting firm with expertise delivering strategic planning, digital transformation, and organizational effectiveness solutions, is delighted to share that Managing Director and Nashville Market Lead Jeff ...

Businesses know there's a need to change their people, processes, or technology to keep up with industry standards and/or demands, let alone to grow. However, a key consideration often missed is how to go about managing that change. Whether the ...

In my presentation at CS Week, I shared strategies for enabling a unique and consistent VA experience to empower a stronger overall customer experience. ...

We should not be debating whether or not we should call individuals patients OR customers. Instead, we should recognize that they are both and recalibrate the conversation to focus on the importance of differentiating when someone is in a ...

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