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Healthcare Workforce Technology

The new frontier: Pioneers as the new pilots to maximize operational effectiveness in your healthcare system

08/07/2024

by Lindsay Wright

Pilot programs have long been the bedrock of healthcare growth and innovation. They typically are executed with a small group that is siloed within the organization. These groups are tasked with the directive from leadership to test a new solution as quickly as possible, check a box, and give a “go/no go” before a larger scale implementation. What pilot programs are lacking is the rigor and forward-thinking mindset to ensure long-term success, scalability, and adoption within the organization.

In contrast to traditional pilot initiatives, pioneer programs represent a more ambitious and forward-thinking approach to healthcare innovation. Rather than merely testing incremental improvements, pioneer programs seek to:

• Provide thoughtful, scalable solutions that save healthcare systems time and money
• Ensure a patient-centric approach from the inception of the pioneer program to the larger scale implementation
• Increase adoption from providers and administrators to maximize operational effectiveness

Achieving Operational Effectiveness Through Pioneer Programs

How can your organization embark on this new frontier and move towards a pioneer program approach?

1. Develop a clear vision. Define a clear and compelling vision for the pioneer program, outlining specific goals and objectives aligned with the organization’s strategic priorities and the needs of patients and customers.

2. Invest in cross-functional collaboration. Work with groups across the organization and leverage diverse expertise when designing and implementing a new program.

3. Cultivate executive buy-in. Partner with senior leaders who will champion innovation and who are committed to overcoming challenges and driving change within the organization.

4. Evaluate and adapt. Establish checkpoints for continuous evaluation, feedback, and adaptation based on insights gathered from all users. These evaluations should be done regularly, not just at the conclusion of the program.

5. Define success. Ensure that well-established key performance markers are agreed upon early and frequently monitored, reviewed, and evaluated.

By focusing on these key elements, healthcare organizations can position their pioneer programs for success in driving innovation and delivering transformative healthcare solutions for their clinicians, staff, and patients.

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