(Re)defining the enhanced customer experience
Customer experience, also known as CX, is a customers’ holistic perception of their experience with a business or brand.
Blazing the CX automation trail
CX automation solutions that provide automated text and voice conversations are quickly opening new possibilities and innovative solutions for differentiation in the customer experience space.
For banks, collaborating with fintech is the future
The way for banks to identify and maintain a competitive edge is to start collaborating with fintech by using emerging technology as a tool to stay ahead of industry trends.
Visualizing your way to successful change management
Using visual communications as a tool for storytelling, understanding, and recollection to strengthen project management and pave the way for successful change management.
Tick, tock, drip, drop: Why we need leak detection technologies for utilities
Companies in the utility industry – whether it’s water, electric, or gas – are continuously improving their integrity management programs, leak detection technologies, organizational processes, and updating assets to maintain a safe and compliant system.
Grid 2.0: Integrating renewable electricity on the grid
Discover how current trends in renewables and energy storage will impact the utility industry as the US is integrating renewable electricity on the grid.
The rise of EATertainment
To match or outdo the ease of ecommerce, consumers are specifically seeking experiences that provide them with quality, convenience, and value – a “one-stop-shop.” That’s where eatertainment comes in.
Mother Nature: The fickle friend of your utility providers
As much as it’s a nuisance to you and your family at home, weather disruptions to the electric grid are something that all utility providers must face. To combat this, utility providers must perform cost-effective hardening efforts and strategies to increase their grid resiliency.
Embracing the future of safety
How does evolving technology impact the future of safety in utilities? Like other industries, utilities continually adopt new technologies to better meet customer demands and conduct business more efficiently in the modern age.
Understanding the impact of replacing aging utility infrastructure
Over the past decade, a number of high-profile events involving utility infrastructure has brought national attention to the utilities industry and a growing concern for its assets – our country’s infrastructure is aging.