Kick your company’s bad habits for good

Joe Pruitt discusses three foundational areas of focus that must be achieved to ensure you can benefit from OCM activities used to break your company’s “bad habits”.

The surprising secret to your dream vacation: PCI DSS requirements

PCI DSS Requirements are essential to ensure secure data handling of your payment card information. When a hospitality business chooses not to comply with the PCI DSS, they’re at risk of damaging their reputation (and incurring hefty fines) if a data breach is incurred.

Death of the insurance card: Improving customer experience in insurance

Buyers are willing to pay more for a better customer experience. Many believe this crowns customer experience as king over price and product as key differentiators. With this macro trend at play, it has never made more sense to invest in improving the customer experience in insurance.

Technology in the hospitality industry: The power of AI/EQ integration

AI is reshaping technology in the hospitality industry – with benefits ranging from lower costs to increased efficiency. The challenge for hospitality organizations is to find the balance between meeting customer needs for physical interaction with the growing demands for speed, price, and efficiency.