Goal

What the client needed to achieve

A large Texas-based healthcare system needed to upgrade its enterprise radiology speech-to-text reporting application, which supported more than 500,000 monthly dictations. The existing hardware was nearing end-of-support, and the application version was incompatible with an upcoming workstation upgrade.

To ensure system reliability, enhance performance, and enable full disaster recovery (DR) capabilities, the healthcare system engaged Sendero to manage the modernization effort and coordinate across infrastructure teams and vendors.

Results

A modern, resilient foundation for radiology reporting

Delivery

How Sendero delivered

Sendero partnered with the client’s infrastructure teams and the Nuance vendor to plan, coordinate, and implement a fully modernized backend environment. Collaboration, timing, and precision were key to ensuring the project’s success without disrupting operations.

Highlights:

• Consolidated two regional reporting systems into a single enterprise-wide platform
• Coordinated procurement, delivery, and setup of new hardware across network, storage, and compute environments
• Led testing and performance validation to confirm stability and system readiness
• Designed and executed a disaster recovery playbook to ensure operational resilience
• Partnered with vendors and internal teams to build and document a failover solution with full DR capabilities
• Enabled seamless integration with the healthcare system’s enterprise workstation upgrade

Practice

Advancing healthcare through modernization

By delivering a reliable, consolidated infrastructure and modernized application, Sendero helped the healthcare system improve reporting accuracy, accelerate turnaround times, and ensure continuity of care. The refreshed platform now serves as a critical foundation for the organization’s ongoing digital transformation.

Key Contacts

Amy Goad

Managing Director, Consulting

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Bryant Robinson

Principal, Consulting

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