THE CHALLENGE

A global Fortune 500 manufacturing company embarked on a significant digital transformation to enhance its IT infrastructure and drive its operational efficiency. Recognizing the need for a more structured approach to managing their IT projects, the company sought to establish a dedicated Infrastructure Project Management Office (PMO) for its North American business units. This initiative was a proactive step to ensure alignment between IT and business objectives, improve project intake processes, and optimize resource allocation.

The company aimed to create a formal governance structure, streamline case intake, and clarify prioritization to support their growing portfolio of IT projects. They also recognized the opportunity to enhance their team structure for more effective project management.

To support this transformation, the client partnered with Sendero to lead the design, development, documentation, and implementation of the new Infrastructure PMO.

Recognizing the need for a more structured approach to managing their IT projects, the company sought to establish a dedicated Infrastructure Project Management Office (PMO) for its North American business units.

OUR APPROACH

Sendero collaborated closely with the client’s leadership team to tailor an approach that aligned with their evolving needs and business objectives. The initial scope of the project focused on implementing a structured IT Infrastructure PMO, but as the project progressed, the Sendero team adapted to meet new challenges and deliver a comprehensive solution which included:

  • Establishing a Governance Structure: Sendero developed a formal governance framework to oversee IT projects, ensuring clear decision-making processes and alignment with the company’s broader business goals. This allowed for stronger coordination between IT and business teams.
  • Standardizing the Case Intake Process: The project team implemented a standardized process for submitting and managing project requests. This streamlined approach improved overall efficiency and reduced delays in getting projects off the ground.
  • Prioritizing Case Types: To optimize resource allocation and ensure timely project delivery, Sendero designed a process to identify and prioritize different types of project requests. This new system provided clarity on where to focus resources based on business impact.
  • Optimizing Team Structure: Sendero restructured the existing project management team, enhancing communication and efficiency. This change ensured that each project had the right resources in place to succeed from start to finish.
  • Providing Comprehensive Guidance: The project team offered detailed guidance on establishing a PMO, including best practices, tools, and templates to support the client in running an effective and sustainable PMO long-term.
  • Adapting to Organizational Change: The client’s IT department underwent an organizational redesign midway through the project. Sendero adjusted their strategy to align with the new structure, incorporating changes into the PMO design to ensure continued success.

Throughout the project, Sendero provided flexible support, developing tailored change management strategies and delivering key communications to keep stakeholders informed and engaged. This adaptable and collaborative approach enabled the team to successfully complete the project while ensuring alignment with the client’s evolving needs.

The project team offered detailed guidance on establishing a PMO, including best practices, tools, and templates to support the client in running an effective and sustainable PMO long-term.

OUR RESULTS

The implementation of the IT Infrastructure PMO delivered substantial results and created a lasting positive impact on the client’s organization. With Sendero’s support, the client experienced significant improvements across key areas of project management, resource allocation, and team efficiency:

  • Improved Project Delivery: The introduction of a formal governance structure and a standardized case intake process led to a 30% increase in on-time project delivery, allowing the client to meet critical deadlines and align projects more closely with business goals.
  • Enhanced Resource Allocation: By implementing a process to identify and prioritize project requests, the client saw a 20% improvement in resource allocation efficiency. Now, high-priority projects receive the necessary attention and resources, optimizing overall project outcomes.
  • Increased Team Efficiency: The restructured team and enhanced communication channels resulted in a 30% boost in team productivity and a 50% reduction in project-related communication gaps. These improvements streamlined project execution and reduced bottlenecks across the organization.
  • Sustainable PMO Practices: The comprehensive guidance provided by Sendero on PMO setup equipped the client with the tools and best practices necessary to maintain and continuously improve their PMO. The PMO serves as a critical driver for the client in achieving business objectives and sustaining operational excellence.

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Related Practice Areas

Project Management Office
Project Management Office
Organizational Change Management
Organizational Change Management

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