Goal

What the client needed to achieve

The company aimed to create a formal governance structure, streamline case intake, and clarify prioritization to support their growing portfolio of IT projects. They also recognized the opportunity to enhance their team structure for more effective project management.

Results

The new IT Infrastructure PMO delivered tangible results

30%

increase in on-time project delivery

20%

improvement in resource allocation efficiency

30%

boost in-team productivity

50%

reduction in project-related communication gaps

Delivery

How Sendero delivered

Sendero was engaged to lead the design, development, documentation, and implementation of the new Infrastructure PMO.

Highlights:

Established a governance framework to oversee IT projects
Provided comprehensive guidance on establishing a PMO
Standardized the case intake process
Optimized/restructured project management team structure
Adapted to organizational change as the IT department underwent an organizational redesign

Practice

Sustainable PMO

The comprehensive guidance provided by Sendero on PMO setup equipped the client with the tools and best practices necessary to maintain and continuously improve their PMO. The PMO serves as a critical driver for the client in achieving business objectives and sustaining operational excellence.

Key Contacts