Goal

What the client needed to achieve

To strengthen its omnichannel retail strategy and remain competitive in an evolving market, a luxury fashion retailer sought to improve consistency across store operations, clarify job expectations, and build clear career pathways for employees.

The company engaged Sendero to assess its talent management approach, define organizational structures, and establish scalable processes that would align people, performance, and growth.

Results

A talent transformation that aligned people and strategy

Delivery

How Sendero delivered

Sendero partnered with leaders and store managers to create alignment around future-state roles and responsibilities. The team focused on defining clear, consistent, and actionable frameworks for talent assessment and organizational design.

Highlights:

• Collaborated with subject matter experts to define and document responsibilities for 40 unique store roles
• Developed a talent assessment scorecard to evaluate employees against future-state role criteria
• Facilitated workshops with store managers to identify top-performing employees and design future “dream teams”
• Created tailored transition packets, including logistical plans, talking points, and communication materials for 28 employee types
• Guided managers through employee transition conversations to ensure transparency and support
• Designed a scalable process for evaluating talent and developing future organizational structures

Practice

Building alignment between talent and transformation

Through Sendero’s partnership, the luxury retailer established a cohesive talent management framework that empowered employees with clear career paths and brought consistency across stores. The result: a stronger connection between people, purpose, and the company’s omnichannel growth strategy.

Key Contacts

Jeff Schar

Managing Director, Consulting

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