Goal

What the client needed to achieve

Following the merger of two large Texas-based healthcare systems, leadership sought to unify electronic medical record (EMR) systems across the enterprise to improve data sharing and continuity of care.

Because many affiliated physicians operated within private or independent practices, they required a secure, view-only EMR solution to access patient data. To support the rollout, the organization needed to streamline the existing manual process for granting access—reducing turnaround time, minimizing errors, and enabling users to onboard efficiently.

Results

Automating access to improve care and efficiency

83%

increase in process efficiency, reducing turnaround time from up to 30 days to as few as 3

13k+

new users onboarded through the automated Site Access Wizard

Delivery

How Sendero delivered

Sendero managed the technology enablement and change management workstreams, overseeing more than 10 remote project teams and 35 team members. The focus: replace an outdated, manual process with an automated online tool to streamline EMR access requests.

Highlights:

Designed and implemented the Site Access Wizard, automating credential verification and profile creation
Developed analytics dashboards to demonstrate performance improvements and monitor adoption
Created training and marketing materials to educate physician liaisons and providers
Conducted hands-on training sessions to ensure user confidence and system adoption
Reduced resource strain by eliminating manual entry and redundant verification steps

Practice

Streamlining access to enhance patient care

By transforming a complex, manual system into an automated digital process, Sendero empowered the healthcare system to onboard thousands of providers faster, with greater accuracy and less administrative burden. The result: improved data access, stronger continuity of care, and measurable efficiency gains across the enterprise.

Key Contacts