Goal

What the client needed to achieve

After expanding to 50 locations, a fast-growing chain of entertainment and restaurant venues set its sights on entering the APAC and EMEA markets through a mix of company-owned and franchise locations.

While the growth strategy was sound, it created operational and technical challenges. HR systems were fragmented across multiple platforms, and finance and accounting processes were inefficient and time-consuming, leading to high turnover. Sendero was engaged to help the company select a new HCM and Finance ERP system that would support global expansion, streamline operations, and improve user experience.

Results

Selecting an integrated HCM and finance ERP solution

Key results:

Comprehensive ERP system selected to support global expansion
Custom RFP scoring model developed to ensure objective vendor evaluation
Improved alignment between business goals and technology capabilities
Enabled data-driven decision-making through detailed scorecards and stakeholder feedback

Delivery

How Sendero delivered

Sendero applied its proven package evaluation and selection (PES) approach to identify and evaluate ERP systems that would best align with the client’s operational goals and rapid growth plans.

Highlights:

Defined guiding principles and targeted SaaS-based systems to reduce integration complexity
Facilitated workshops with HR and Finance stakeholders to document detailed business requirements
Conducted vendor research, issued a tailored RFP, and applied a weighted scoring model to ensure fair, data-backed comparison
Coordinated onsite vendor demonstrations and managed stakeholder scoring to evaluate functionality and usability
Consolidated feedback and final scoring documentation to guide executive decision-making

Practice

Supporting global growth with the right foundation

Through Sendero’s structured selection process, the client gained a clear path forward for implementing an ERP system that connects HR and Finance functions, improves process efficiency, and positions the company to scale confidently into new international markets.

Key Contacts