Tailoring Agile to fit your business
Done right, Agile has the potential to greatly benefit your business and fit your unique culture.
Data protection: Security is part of the customer experience
Customers shouldn’t have to worry if their data is at risk with a utility company. Customer data protection in utilities is of utmost importance and here’s why.
The chess moves of an Agile transformation
When utilizing the Agile, it’s important to set yourself up for success. Explore advice and lessons learned regarding the “game” of Agile transformations.
Center your digital claims innovations on a KPI strategy
An organization that unites in pursuit of impactful KPIs can certainly produce excellent outcomes, but one that also effectively leverages digital innovations to support this strategic focus on KPIs is simply unstoppable.
The Agile utility
Beyond providing a good or service that is unwaveringly reliable, the utilities that will occupy the “top spot” in the market will be those that are agile.
Cybersecurity in healthcare: Now is the time to reassess
With the almost immediate switch to remote work earlier this year, companies had to focus on enabling employees to work from home while also putting corresponding cybersecurity measures into place.
The importance of IT infrastructure in the healthcare industry
It is vital to prioritize a healthcare system’s Information Technology (IT) Infrastructure as it is the base foundation of all of your organization’s technologies.
Thinking ahead: Returning to the workplace
We provide a snapshot of how to prepare for employees to return to the workplace following COVID-19 utilizing OCM strategies.
Taking your contact center technology to the next level
Given the broad array of solutions, and the fact that the technology is evolving so swiftly, how can you be certain that the contact center technology and tools you choose are the right ones for you?
Customer experience: A key factor in healthcare
The focus on customer experience in healthcare is not a new concept, but one that has been catapulted to the forefront of many healthcare organization’s strategic plans given events of the past year.