Goal

What the client needed to achieve

To remain competitive in the consumer packaged goods industry, a leading manufacturer decided to transition from its existing third-party data center provider to a new partner offering lower costs and higher service levels.

The client prioritized operational reliability and engaged Sendero to manage a multi-year, $28 million outsourcing contract negotiation with the new data center provider.

Results

Balancing cost savings with improved service quality and long-term protection

$28M

outsourcing contract successfully negotiated

Delivery

How Sendero delivered

Sendero guided the client through a structured contract negotiation process built on clear strategy and alignment.

Highlights:

Met with client stakeholders to clarify requirements and review proposed contract terms
Conducted a detailed gap analysis to identify discrepancies between client needs and vendor terms
Developed and executed a negotiation strategy that combined internal planning with joint negotiation sessions alongside the client
Applied experience from previous large-scale outsourcing engagements to ensure favorable outcomes

Practice

Securing value and stability through expert negotiation

Through Sendero’s delivery, the client achieved a contract that met operational, financial, and service-level goals, establishing a foundation for long-term vendor performance, cost efficiency, and business continuity.

Key Contacts