Goal

What the client needed to achieve

A large nonprofit healthcare system selected Cornerstone as its new Learning Management System (LMS) to support a massive training effort ahead of an Electronic Health Record (EHR) implementation.

When Sendero identified gaps in LMS optimization and management, the client engaged a dedicated team to oversee system operations, process improvements, and training coordination. The goal was to train more than 31,000 end users efficiently, even as COVID-19 restrictions required a sudden shift to virtual learning.

Results

A streamlined learning system that enabled enterprise-wide readiness

31k+

end users trained on new EHR functionality

Delivery

How Sendero delivered

Sendero partnered with the client’s training implementation team to optimize, operationalize, and manage the new LMS. The team focused on improving efficiency, accountability, and system performance across all stages of deployment.

Highlights:

Established an auditing process to ensure timely and accurate training adjustments
Created a prioritized ticketing and reporting system to manage LMS tasks
Designed a dedicated communication channel (phone line and email inbox) for end-user support
Enhanced reporting capabilities to provide leadership with real-time visibility into training progress and system performance
Documented all processes to support long-term sustainability and future transitions

Practice

Building learning systems that empower people

Through Sendero’s leadership, the healthcare system successfully operationalized its new LMS, trained tens of thousands of users, and built a foundation for scalable learning and development. The initiative enabled a smooth transition to the new EHR system—equipping staff with the knowledge and tools they needed to deliver exceptional patient care.

Key Contacts