The Challenge
With Purpose is a 501(c)3 non-profit whose mission is to raise funding and awareness for pediatric cancer research. Comprised of community and school-based chapters that function independently, this national organization develops and empowers its advocates to make a difference in the lives of those affected by childhood cancer.
In advance of rapid growth due to increased visibility from a national case study competition, With Purpose identified several existing processes that would soon no longer be sustainable. Projections indicated that approximately 25% of the temporary student groups formed through the competition would transition into official With Purpose chapters across the country.
With Purpose recognized the need to implement a collaboration tool implementation and bolster standardized processes to improve communication across the organization as a whole, but wanted to do so while still allowing chapters to operate uniquely and independently. Finding the right solution would mean finding the right balance between organizational harmony and chapter autonomy.
Our Approach
To determine the current state of the organization, Sendero began by interviewing With Purpose executives and gathering requirements for a tool that would optimize standardization and enable collaboration across chapters. We then worked together to create a New Advocate Toolbox and standardize processes to formalize the onboarding experience for new chapters.
Once the new processes were finalized, we recommended, selected, and implemented a new collaboration platform and document repository that offered multiple capabilities for non-profits. Security, permissions, and back-end functionality were put in place to support With Purpose’s organizational structure and security requirements. The onboarding material was then uploaded to the new collaboration platform making it accessible to future chapter advocates.
After the new tool and materials were in place, we engaged existing chapter members to test the program and recommend necessary changes before final deliverables were handed off to With Purpose executives. This phase of the project ensured high user adoption through effective change management efforts.
