Goal

What the client needed to achieve

Revolution Retail Systems (RRS), a national leader in cash recycler solutions for industries including hospitality, retail, and gaming, was experiencing rapid growth—projected to expand field units by 300% within two years. However, their systems and processes had not scaled at the same pace.

Manual workflows and limitations within their ERP platform, NetSuite, led to inconsistent inventory tracking, delayed invoicing, and higher labor costs. To sustain growth and improve operational efficiency, RRS engaged Sendero to identify process gaps, recommend improvements, and document standardized procedures across their supply chain operations.

Results

Operational clarity and measurable performance improvements

90%

reduction in two major shipping errors following implementation

Delivery

How Sendero delivered

Sendero partnered closely with RRS leadership to understand operational pain points across Parts and Logistics. Through multiple rounds of stakeholder interviews and process reviews, the team identified key breakdowns in inventory recognition and movement tracking.

Highlights:

Conducted end-to-end process mapping and gap analyses across core functions
Developed improved workflows and best-practice recommendations for NetSuite
Delivered supporting documentation including test scripts, job aids, and a training curriculum
Provided performance data and insights into third-party technician activities, uncovering inventory tracking gaps and missed cost recovery opportunities
Partnered with leadership to implement process changes directly within NetSuite, resulting in immediate performance improvements

Practice

Building scalable systems for sustainable growth

By aligning people, processes, and systems, Sendero helped Revolution Retail Systems turn operational challenges into opportunities for long-term efficiency. The optimized processes and standardized documentation provided a foundation for RRS to sustain its rapid growth while continuing to deliver best-in-class service to its customers.

Key Contacts

Jeff Schar

Managing Director, Consulting

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TESTIMONIAL

“Due to our rapid growth, there was pressure to identify improvement opportunities. Sendero was able to drill down to identify specifically where in our business processes we needed to target our technology refinements. Sendero did an excellent job going above and beyond to produce strong deliverables detailing recommendations at all impacted levels in the organization.”

Jamie Frost, Vice President & Head of IT Revolution Retail Systems

Retail Improve Operations