Goal

What the client needed to achieve

TRI-KES, a national distributor of interior surfaces and finishes, was operating at near capacity. To prepare for continued customer and territory growth, the company needed to operate more efficiently and ensure scalability without losing its core values.

Sendero was engaged to assess current technology and business processes, recommend improvements, and guide the selection and implementation of a business process management (BPM) solution that would position TRI-KES for long-term growth.

Results

Improved visibility, communication, and decision-making across the organization

New BPM dashboards created visibility into company-wide processes
Communication and collaboration between teams strengthened
Decision-making improved through centralized access to real-time process data
Company-wide communications delivered to build awareness and drive user adoption
Documented processes revealed new opportunities for efficiency, scalability, and role clarity

Delivery

How Sendero delivered

Sendero led the end-to-end BPM selection and implementation, partnering with TRI-KES and the vendor to ensure the new system was aligned with business needs, integrated with existing tools, and embraced by users.

Highlights:

Conducted interviews to assess existing processes and identify improvement opportunities
Recommended and selected a BPM vendor to provide visibility into tasks, escalations, and corrective actions
Ensured integration with existing IT systems to eliminate data duplication and manual effort
Defined detailed functional and technical requirements, managed testing and defect resolution, and provided post-launch support
Developed training materials and company-wide communications to encourage adoption and continuous improvement

Practice

Building a scalable foundation for continued success

The BPM implementation enabled TRI-KES to strengthen its operational foundation and prepare for future expansion. By improving visibility, communication, and process efficiency, Sendero helped TRI-KES establish a scalable framework for growth while preserving the collaborative culture that drives its success.

Key Contacts