12/10/2022
We’re proud to introduce you to Associate Jacob Pugh.
Jacob joined Sendero’s Dallas office full-time in the summer of 2021, after graduating from Southern Methodist University with a master’s degree in business management. Prior to his master’s, Jacob received his bachelor’s degree in English from SMU. Jacob has experience in the healthcare and utilities industries, with an emphasis on project management, organizational change management, and commercial governance.
We sat down with Jacob to ask about his experience at Sendero.
What led you to Sendero?
I found out about Sendero at a virtual SMU career fair. I had little knowledge about the consulting industry, but that single info session lit a small fire that made me curious and excited about potentially working at Sendero. After learning more about the company, I applied and the rest is history. I’ll always remember how happy I was to accept the offer and how proud my family was. A top five life moment 
for me so far!
What stands out to you about Sendero?
Sendero is a special place because of the people who make up the company. I feel free to be myself and am surrounded by people who bring their true selves to work every day too! When challenges arise, we’re quick to support each other. As a young and ambitious professional, it means the world to have peers, mentors, and leaders who want to see you succeed.
What has been your favorite part about being a consultant?
My favorite part of being a consultant is the nature of the job. Each day is different, and no two challenges or clients are the same. This gives the opportunity to use different tools in your toolbox, rather than wearing out the same one. To use another analogy, I used to play defensive line in college, and I look at it almost as rushing the passer. There are many ways to get to the quarterback and the fun part is figuring out which move is going to work best!
Tell us about a recent project experience. What were some of your responsibilities?
In one recent project, I started in a project coordinator role, assisting with a change management initiative after an acquisition, and ended my tenure as a full-fledged project manager, running five healthcare technology implementations at sites across the country. As a project manager, I was responsible for making sure the technology was developed and deployed on time and on budget. I learned that a big part of the role is communicating effectively, whether I was meeting with my client, the implementation teams, my Sendero team, the hospital staff, developers, or executives. In my first-ever project, I went from barely understanding meetings to running multiple per day, and this has given me all the confidence and assurance I need to know that I can handle this consulting thing.
